Dispute Resolution

6 Characteristics that make a good mediator


The mediator aids and leads the parties in resolving themselves. The mediator does not decide about the results. But assists the parties to comprehend and concentrating on key issues to be resolved.

In order to decide what the issues are and which is a fair solution for all parties, mediators are competent to examine the facts, emotions, and specific interests of the participating parties.

The expertise of the mediator in securities helps the mediator to understand the issues. And also appraise the strengths and weaknesses of the individual parties. The mediator also gives creative solutions and maintains an unbiased perspective.

The objective is to provide some basic traits that should be available to every mediator. The following are:


Mediation means carrying out a genuine assessment of problems. It seeks solutions that are realistic. A mediator should then be realistic rather than optimistic. In the general definition of the word optimism, it would mean a solution with a very low likelihood. It’s not really true. So what does optimism mean specifically when it comes to mediation? Optimism is not something that arises from any real-life thinking process. His optimism is not a product of any confidence that trust in God finally prevails and that everything is well.

His optimism reflects his approach to finding creatively acceptable solutions in the given facts of the case for the parties to the conflict. It is self-confidence in his capabilities that he finally makes the parties realize where their benefits lie. And it is part of his confidence that he is able to continue focusing on the positive issues of debate and overlooking the negative. It is part of his communication abilities. Optimism like this supports reasonable thinking and leads to favorable results throughout the mediation process.


A mediation agency, which serves both parties to resolve their controversy, is nothing more than a ‘bicholia’ or a “go in between.” We are all aware of the role of a “Nicholai” in fixing marriages between the parties and of its active participation in resolving disagreements between parties if any of these events develop in the future. We saw the trade community members informally use third parties to resolve their problems. One thing that is similar among such Nicholas and third parties is that they are confident in the disagreements between the parties. As long as he or she has the confidence of the parties, one can be a mediator.

The arbitrator is appointed through an Agreement between the Parties; the Parties have no option but the Parties may select a mediator only when they have confidence in the mediator or have reason to believe that they can have confidence in him. It’s simple because while the mediator usually follows a systematic dispute settlement process, he or she does not record what happens in the hearings. A side can never know what is going on in a mediator’s mind. Both parties are aware of what is being done in a judicial procedure or even in arbitration processes.

There is no closed door for either an arbitrator’s meeting or a judge’s meeting. If a mediator is to find the true interest of the parties, this closing door one-to-one encounter is his most crucial weapon. The parties will inform the Mediator confidently that, unless he or she wants it, their secrets will not be divulged to others. All this is only feasible when they trust that the mediator will not operate in particular in the best interest of both parties and that he will not act in any favor.


One of the reasons for the decision by the parties to mediate is that they either do not want to clean dirty linen in public. Or do not want others to know their trade secrets. If it is a trade dispute or they know that the award of dispute in the forums open to the public like a court could lead to their publication. The parties in the dispute approach the mediator with the hope that what the mediator will ever know will remain with him only throughout the proceedings.

As we already know, there is a flourishing number of claims by both parties in the event of divorce. Both parties are going out to be disgraceful. The outcome is a variety of cases between the parties, reaching a point of no return and making conciliation very impossible between the parties. At times quite serious allegations have been made in private in mediation processes. Such allegations are kept by the mediator and are not passed on to the opposite side unless they are sorely necessary. If he knows that it must be transmitted, he would make these allegations properly clear.

Sometimes the arguments on the face seem quite different from what they are. The parties disclose to the mediator a lot of personal facts in trust. They trust that is not only shared with the other party but with anyone else. They may not be directly linked to the disagreement, but they are relevant to discussions. The mediator will protect confidentiality at all costs is a commitment not made in writing.

Patient Listener

In most circumstances, personal complaints should be known before the actual disagreement, or personal complaints become major disputes. They carry a lot of emotional luggage when the parties go into mediation. You are looking for a chance to discharge it from your chest. They’re looking for a chance somebody hears. Most courts have no time to hear the parties or tend to hear what is not a problem.

Courts are looking for legal solutions, not emotions. It is also true that it is not the parties to the dispute that are heard by the court. This is an opportunity for them to mediate. Once a party feels it was heard to his pleasure, the mediator can think that he won half the fight. If a party feels it was not heard, the mediator should believe it lost the war before it took up its arms. Opportunities for mediation to succeed are remote in those circumstances.

It’s a different aspect. The media leads a mediator to the true or fundamental disagreement and/or the underlying interest of the parties through this free discussion of the parties.


Traditional proceedings are not only timely but also exceedingly difficult in such disputes to adhere to timetables. Most persons who choose to mediate do this because they believe that mediation is going to produce early outcomes. If it were also an equally time-demanding process, the aim of mediation would be defeated.

It is not that difficult to adhere to the schedule for mediation, unlike the normal courts.

First and foremost, a mediator should not fill his/her plate with too many items. Doing so he could not be consumed by him/her. Keep the time at hand. Discourage delaying the subject until the remedy itself is to be found. It is often important to postpone it, because you want the parties to disassociate and give them time to relax and reflect on their emotional quota or to counsel someone, such as an elderly member of the family.

They are parties for whom the mediation request is nothing more than a means of purchasing time or delaying the process. In particular, that is true for mediations attached to the court. It’s not long before your game goes through. Such tentatives must be briefly referred to the referral judge without being harsh.


There may be scenarios like communitarian mediation in which a party may not have to be educated. The legitimate concerns of the parties are sufficient for him/her to grasp. However, in the event of annexed mediations or mediations with legal repercussions, a legal background or exposure is preferable and, at times, also necessary. The parties must help to draw the conditions of settlement when the negotiations are concluded by the mediator. These settlements should not collapse when the touchstone of the law is tested.

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by Sushree Swagatika

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