Top Features to Look for in a Field Collection App

Field collection is a large part of the debt collection process. Every lenders needs to have a systemized process for field collection. Field collection involves collection agents visiting borrowers in an effort to recover unpaid dues. 

Field collection can be highly challenging and taxing for the debt collection agents. Field collection involves negotiation, persuasion, emotional intelligence, and handling sensitive discussions in a high-pressure environment. Hence, lenders would be well-advised to take any step they can to make the role of debt collection agents easier. 

That’s why we recommend using a field collection app, such as Legodesk’s Feet-on-Street app, that can help field agents manage their workload more effectively and be more present for the primary tasks of their job. 

Real-Time Communication with Agents 

Field debt collection involves lots of back and forth communication between the agents and the executives. The agent needs to be able to quickly communicate with their managing agents so that they can receive information about the case, so that they can report back any new developments, and so that they can coordinate their work. 

That’s why any good field collection app needs to have an effective chat messaging system. This messaging system should be able to save the names of contacts and have a chat history so that field agents and executives can refer back to old messages. There also needs to be a notification system so that agents and executives know when a new message has arrived. Further, it is also important that the messages should be secure and private so that sensitive information does not get leaked.  

Having these features can greatly benefit the agents since they do not have to rely on separate apps in order to communicate with their team. The field debt collection app can serve as a single source of truth for the agent and the executives. This is highly beneficial since all messages are recorded and they can be easily accessed for future reference. 

Real-Time GPS Tracking 

An essential and time-consuming component of an agent’s role is to travel to the borrower’s location. Since an agent needs to visit several borrowers in a single visiting day, being able to quickly find the best routes between locations and being able to communicate their whereabouts quickly can be highly beneficial. 

That’s why loan collection apps need to have a real-time GPS tracking feature. This feature can help agents quickly locate themselves on the map and also quickly find the best route to take so that they can shave hours off the total traveling each day. Route optimization can also save agents from the need of keeping track of where they are at any given time. 

They simply need to follow the instructions on the map and they can get wherever they need to go.

Another added advantage of real-time GPS is that executives can keep track of where their agents are at any given moment. This can help executives update themselves on how the recovery collection is progressing and whether they should expect any delays. The executive should be able to access this data for all the agents within their command and be able to view the data in a convenient way that immediately provides a clear picture of the collection service. 

Easy Task Management 

Another large part of the agent’s role is to be able to keep track of their tasks for the day. They also need to be able to report their completed tasks to their executives and also provide updates on how each task has gone. 

That’s why any good field app needs to have an automated and easy project management system. This project or task management interface should be easily understandable and easy to make changes to. Any field management app that can help agents quickly get a sense of the remaining tasks for the day can help agents save a lot of time on the field. 

Another crucial aspect of the task management system is to provide the executives with data for all agents. Executives should be able to change and update the task schedule for all their agents so that tasks can be delegated easily and executives can remain updated on the latest developments through the app. 

Automation can also be added to the task management tool so that it becomes as easy to manage as possible. An automated task management tool can help make it easier for both agents and executives to use the tool.  

Why Choose Legodesk?

Legodesk offers the Feet-on-Street app specially designed for field collection. Our field collection app can be an effective tool for both agents and executives. The Feet-on-Street app boasts several intuitive features such as route optimization, collection progress, remaining balances, live updates, automated reminders, report generation, and a lot more. 

The Feet-on-Street app has features that are specifically designed for debt collection. This makes the app far superior to any general project or task management tool in the market. We have built the app in consultation with lenders and agencies who have decades of experience in debt collection. 

We are a trusted partner for lenders of all ilks including banks, NBFCs, and enterprises that have a credit component. 

Wrapping Up 

Field collection can be a challenging endeavor and a good field collection management app can help ease the stresses involved with the job. Such an app can help both the agent and the management team stay on the top of their work and devote their time to higher-value tasks.