Company Overview:

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs.

That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth. Visit: www.newrelic.com.

Job Description:

Your opportunity

We are looking for a highly motivated individual to be a part of our Finance team. As a Senior Collections Analyst, you will play an integral part on the Accounts Receivable team by supporting and helping with the day-to-day collections operations. You will have a wide range of opportunities to develop your career and help build a strong and successful team. You will be successful in this role if you are detail-oriented, eager to learn, and excited to help our customers.

What You’ll Do

Collaborate closely with Finance, Sales, and our customers to ensure payment collection is processed timely
Manage incoming billing inquiries and collect ability concerns – triage accordingly to Finance and Sales teams
Help customers understand their bills, which vary with usage and plan type
Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts.
Help with reviewing and analyzing monthly collection trends to optimize operations and implement new strategies to increase daily process efficiency
Communicate with customers via phone or email regarding billing questions and outstanding invoices
Collaborate with Sales and other departments to resolve billing issues
Review weekly aging reports and collect customer payments by payment due dates
Assist with financial audits and other ad-hoc accounting projects as needed
Assist with month-end, quarter-end, and year-end closing duties

This role requires

5+ years experience with Collections
Knowledge of generally accepted accounting principles
Detail-oriented, with strong financial knowledge
Excellent written and verbal skills
Able to multi-task and prioritize multiple projects
Ability to balance multiple projects and meet deadlines
Strong oral and written communication skills
Experience with consumption/usage-based billing a plus
Experience with Salesforce, Zuora, and NetSuite a plus

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.