Company Overview:

Founded in April 2007, Bajaj Finserv is the financial arm of the Bajaj group. We believe in a simple philosophy to never settle for good and go for great. This reflects in our extensive product portfolio that spans across 3 broad categories- lending, insurance and wealth advisory. With 24 products spread across 12 product lines, we’re one of the fastest growing and most diversified NBFCs in India. Our footprint spans the length and breadth of India.

Job Overview:

Location Name: Bengaluru – Residency Road

Job Purpose;

To achieve the assigned branch’s Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties And Responsibilities:

Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.
Ensure legal guidelines are complied with while repossessing products.
Travelling with the RO’s.
To do timely allocation of the cases of the team members.
Should be Proficient in excel.
Daily tracking of the performance of the team members.
Maintain accurate records of customer interactions and transactions.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Counseling and grooming of his direct reporter to enhance and polish their skill sets.
Manage a team of collection officers to achieve overall targets.
Rectify problems encountered during the collection process.
Manage average collection reports to monitor and improve collection performance.
Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management Litigation & Case Management Compliance & Risk Mitigation Reporting & Documentation.

Required Qualifications And Experience:

Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.
Ensure legal guidelines are complied with while repossessing products.
Travelling with the RO’s.
To do timely allocation of the cases of the team members.
Should be Proficient in excel.
Daily tracking of the performance of the team members.
Maintain accurate records of customer interactions and transactions.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Counseling and grooming of his direct reporter to enhance and polish their skill sets.
Manage a team of collection officers to achieve overall targets.
Rectify problems encountered during the collection process.
Manage average collection reports to monitor and improve collection performance.
Legal Recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management Litigation & Case Management
Compliance & Risk Mitigation Reporting & Documentation.