Company Overview:

Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:

Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.

Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.

Ethical Banking: We follow a ‘Near and Dear’ test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer ‘ZERO FEE Banking’ on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.

Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.

Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.

Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.

Job Requirements:

Job Title – Collection Manager – Credit Cards

Business Unit – Retail Banking

Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Primary Responsibilities

Responsible for managing and undertaking collections process for debts that have been assigned
Regularly track the portfolio for specific buckets for the assigned area
Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
Responsible to allocate and achieve targets from agencies/ in house team
Regularly follow up with the default customers
Ensuring adherence to collection process and legal guidelines
Tracing out absconded default customers and initiate recovery process
Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities

Recommend process changes in order to improve service efficiency and quality
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications:

Graduate – Any

Post Graduate – Any

Experience: 4 or more years of experience in collections