Company Overview:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail.
We are one of the country’s most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV

Job Overview:

The Credit Collection and Retention (CCNR) role involves managing the collection of overdue payments while ensuring customer satisfaction and retention. The ideal candidate will be responsible for liaising with clients, resolving payment issues, and implementing strategies to enhance collection efficiency.

Responsibilities:
• Manage and oversee the collection of overdue payments from customers.
• Communicate effectively with clients to resolve payment issues and disputes.
• Maintain accurate records of customer interactions and payment histories.
• Assist in the development and implementation of collection strategies and policies.
• Monitor accounts receivable aging reports and follow up on outstanding invoices.
• Collaborate with other departments to ensure seamless customer service and retention efforts.
• Analyze customer data to identify trends and improve collection processes.

Skills and Qualifications:
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 1-3 years of experience in credit collection, accounts receivable, or customer service roles.
• Strong communication and negotiation skills to handle customer inquiries and disputes effectively.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and familiarity with accounting software.
• Attention to detail and strong analytical skills for tracking payment trends and account status.
• Ability to work independently and as part of a team in a fast-paced environment.
• Understanding of credit policies, collection practices, and regulations relevant to the industry.